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Most people in the workforce have learned their PC skills
on the job and have not had formal training in the use
of the applications on their desktop computers. Your employees
may be operating on “tribal knowledge” to get
help with their desktop applications. “Tribal knowledge” is
when certain employees are the resident “experts” on
particular software applications and other employees seek
help from them with application questions. This can also
be referred to as "shadow support".
Partnering with PC Helps satisfies the unrecognized demand
for application support and provides the following benefits:
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