PC Helps is the leading provider of remote, desktop application software support services for the Fortune 1000. We work in partnership with clients' IT departments as both a Help Desk support enhancement as well as a remote training department for desktop application software. 

Our desktop application support service is simple to set up, available to your employees 24x7, and will unburden your Help Desk so they can focus on mission-critical IT projects.

• PC Helps sets up a dedicated, toll-free support line for each client which integrates seamlessly into their existing Help Desk phone menu
• Each call is answered, on average, within two rings
• Each call is answered by a Certified Computer Consultant
• Costs with PC Helps are limited strictly to solution time
• PC Helps provides call reports that detail all call activity and resolutions

The Benefits of partnering with PC Helps are substantial.

• Significant productivity gains across the organization
• Dramatic increase in employee satisfaction with the Help Desk
• Live, expert support, 24x7, on all of the popular desktop productivity applications
• Elimination of application support burden from the internal Help Desk

In addition, PC Helps will identify which end-users could benefit from enhanced product education and training, through regular, detailed call reporting. Then, our 30-minute eTraining classes help your knowledge workers to leverage the application functionality needed to perform their jobs and meet business objectives. eTraining eliminates the costs inherent in traditional training methods, which require offsite classes, travel expenses, and employee downtime, while still delivering a live, instructor-led experience.