Mobile Device Support Mobile workers in the U.S. alone have reached 103 million, and by next year, the number of worldwide mobile workers will have reached 878 million. PC Helps can support this growing demand by providing live, expert, on-demand support on BlackBerrys and other mobile devices, 24 x 7. Mobile workers are only as productive as your support allows them to be.

Support Services

Blackberrys, Treos, Windows Mobile and other mobile devices are critical tools for today's information workers. As mobile device use continues to grow at a rapid pace, IT Service Desks are being faced with another responsibility to add to their spectrum of services - answering time consuming questions about mobile devices. PC Helps is the solution; with PC Helps Support Service, a Mobile Device Certified Consultant will answer the call within 2 rings or less!

This service enhancement eliminates the costly addition of mobile device support questions to your in-house Help Desk team, significantly decreasing cost per solution while freeing up support resources for mission-critical issues and projects. Your internal Help Desk is staffed to manage LAN issues, proprietary application support, hardware break-fix, and mission-critical projects. Let them do what they do best!

Methodology

In order to provide world-class support on mobile devices, PC Helps uses a combination of processes including: remote troubleshooting and resolution by Certified Mobile Device Consultants, skills based call routing, client information sharing, an extensive knowledgebase of previously solved problems and FAQs, and eSupport via remote connection or VPN access.