Corporate Headquarters

PC Helps Support, LLC
One Bala Plaza – Suite 434 |  Bala Cynwyd, Pennsylvania 19004, USA
1.800.HELP412  |  supportsolved@pchelps.com  |  www.pchelps.com

Business Services

For more than 15 years, PC Helps has been providing immediate, expert, remote telephone support to over four million knowledge workers, 24/7/365 – with expertise on more than 160 desktop applications and mobile devices like Microsoft Word, Excel, PowerPoint, and BlackBerry.

PC Helps works in conjunction with a client's IT department, augmenting the Help Desk. While the Help Desk has their hands full managing LAN issues, proprietary applications and mission-critical projects (or there is no Help Desk at all), PC Helps provides the necessary support on desktop application and mobile device questions. Results include productivity gains, improved call flow, decreased abandonment rates and above average customer service levels - all which dramatically enhance the overall image of the client's IT department.

PC Helps goal is not only to provide world-class support, but also to educate both novice and advanced users. In an effort to maximize the economies of scale and illustrate the utilization of the "best-of-breeds" approach, all support is provided remotely from U.S.-based call centers.

The company's array of services includes:

• Live Phone Support - Not sure how to sort multiple columns in Excel? Lack the expertise needed to create custom forms or templates in Word? Live phone support will not only answer these questions but make sure the caller has a solid understanding of the solution before hanging up. Immediate, live, expert telephone technical support 24 hours a day, 7 days a week.
  
  
• vTemps - Specializes in project work like: Excel spreadsheets needing complex formulas, creating impressive PowerPoint presentations with advanced graphs and charts, or converting thousands of files from one version of Office to another. A service offering ideal for employees, especially higher level executives that are pressed for time, lack software knowledge, or even the application necessary to complete the task.
  
  
• Training:
  
  
  • eTraining - Live, instructor-led, web-based training. Participants can listen to the class and ask questions via phone without ever leaving their desks. Classes are short (approx. 30 minutes) and are in an easily-managed format. Training sessions can also be customized to fit every organization's needs.
    
    
  • onTime Training - On-demand training for desktop applications and mobile devices. These remote, web-based lessons are available in 30 or 60 minute sessions.
    
    
  • Related Topics (Continued Learning) - At the conclusion of each support call, PC Helps will deliver 30 to 60 second audio and visual tutorials aimed at reinforcing the comfort level surrounding the initial subject matter of the call.
    
    
• Migration Assurance Programs - Office 2007, E-mail Migrations (Lotus Notes to Outlook, etc.) & Mobile Device Deployment Undertaking the deployment of any new application into a stable environment can be overwhelming to both the knowledge worker and internal tech support. The PC Helps MAP (Migration Assurance Program) provides support and training to knowledge workers and IT staff before, during, and after deployment to efficiently resolve the learning curve and enable knowledge workers to meet productivity goals.
  
  

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