Migration Assurance Program
MAP Overview
Readiness Checklist
Migration eTraining
Migration Staffiing Matrix
White Papers


Office 2007 Migration

How Much Will an Office 2007 and Vista Migration Hurt?

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Office 2007 Competitive Analysis

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Office 2007 Migration Assurance Program Overview

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Office 2007 Migration Readiness Checklist/Staffing Matrix

Download PDF (242 KB)

How Microsoft Office 2007 "Exposed" Bill Gates

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Readiness Checklist/Project Timeline
PC Helps Migration Readiness Checklist and project timeline will help provide a stable end-user environment throughout the migration which is significant to successful adoption and early ROI. Keeping end-users informed and trained before, during and after deployment will minimize or eliminate drops in productivity levels and allow end-users to maintain confidence with the tools they rely on everyday.
  pchelps involvement
  Before During After
Communication & Education
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 Educate end-users on “what’s to come” via email, newsletter, Intranet X    
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 End-user education campaign: Immediate, live, expert training and support will be available throughout all phases of deployment X X X
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 Self-service portal with 1,000+ Office 2007 audio/visual shows X X X
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 Provide 30-minute, instructor-led, Internet-based training: Getting Productive with Office 2007, Word, Excel, Outlook, and more X X X
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 Alter VRU script to address specific migration calls X    
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 Train Internal IT staff on basic, intermediate, and advanced Office 2007 frequently asked questions: Office 2007 Call Complexity/FAQ X    
Launch: Live Support, Awareness, & Training
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 Provide immediate, live, expert support on Office 2007 applications 24 hours a day, 7 days a week   X  
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 Deliver Type 2 and Related Topic training to all end-users during and following support calls   X  
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 Offer on-going, live, web-based application-specific training sessions: Excel, Word, PowerPoint, Outlook; beginner, intermediate, and advanced. Select group, individual or customized sessions   X X
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 Access to self-service learning portal containing hundreds of Office 2007 audio and visual tutorials X X X
Qualitative & Quantitative Metrics
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 Solution-based call details, productivity measures     X
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 Call analysis identifying targeted training needs     X
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 Quality Assurance Program measuring end-user satisfaction and call complexity reporting and downtime analysis     X
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 Monthly eNewsletter featuring Office 2007 tips, tricks, and shortcuts     X
Office 2007 Migration
  Microsoft Certified Vista and
2007 Office Launch Partner		  
"PC Helps was there, ready, and did a great job migrating the thousands of employees onto Outlook."

Mark Sievers | IT Director

   "Great Service! [PC Helps] did in 5 minutes what I had spent 1 hour trying to figure out. I love [PC Helps]. Keep up the great work."

Jerome Sparks | Avon Products, Inc.