| Readiness Checklist/Project Timeline |
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| PC Helps Migration Readiness Checklist and project timeline will help provide a stable end-user environment throughout the migration which is significant to successful adoption and early ROI. Keeping end-users informed and trained before, during and after deployment will minimize or eliminate drops in productivity levels and allow end-users to maintain confidence with the tools they rely on everyday. |
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pchelps involvement |
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Before |
During |
After |
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Educate end-users on “what’s to come” via email, newsletter, Intranet |
X |
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End-user education campaign: Immediate, live, expert training and support will be available throughout all phases of deployment |
X |
X |
X |
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Self-service portal with 1,000+ Microsoft audio/visual shows |
X |
X |
X |
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Alter VRU script to address specific migration calls |
X |
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Train Internal IT staff on basic, intermediate, and advanced Windows 7, Office 2007, and Office 2010 frequently asked questions: Call Complexity/FAQ |
X |
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Provide immediate, live, expert support on Windows 7, Office 2007, and Office 2010 applications 24 hours a day, 7 days a week |
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X |
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Deliver Type 2 and Related Topic training to all end-users during and following support calls |
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X |
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Offer on-going, live, web-based application-specific training sessions: Excel, Word, PowerPoint, Outlook; beginner, intermediate, and advanced. Select group, individual or customized sessions |
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X |
X |
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Access to self-service learning portal containing hundreds of Windows 7, Office 2007, and Office 2010 audio and visual tutorials |
X |
X |
X |
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Solution-based call details, productivity measures |
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X |
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Call analysis identifying targeted training needs |
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X |
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Quality Assurance Program measuring end-user satisfaction and call complexity reporting and downtime analysis |
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X |
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Monthly eNewsletter with Windows 7 & Office tips, tricks, and shortcuts |
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X |
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