PC Helps Support, LLC. / MAP Readiness Checklist / Project Timeline

PC Helps Migration Readiness Checklist and project timeline will help provide a stable end-user environment throughout the migration which is significant to successful adoption and early ROI. Keeping end-users informed and trained before, during and after deployment will minimize or eliminate drops in productivity levels and allow end-users to maintain confidence with the tools they rely on everyday.

	pchelps involvement
	Before	During	After

Communication & Education
	Educate end-users on “what’s to come” via email, newsletter, Intranet	X
	End-user education campaign: Immediate, live, expert training and support will be available throughout all phases of deployment	X	X	X
	Self-service portal with 1,000+ Windows 7 & Office 2007 audio/visual shows	X	X	X
	Provide 30-minute, instructor-led, Internet-based training: Getting Productive with Windows 7, Office 2007, Word, Excel, Outlook, and more	X	X	X
	Alter VRU script to address specific migration calls	X
	Train Internal IT staff on basic, intermediate, and advanced Windows 7 & Office 2007 frequently asked questions: Office 2007 Call Complexity/FAQ	X
Launch: Live Support, Awareness, & Training
	Provide immediate, live, expert support on Windows 7 & Office 2007 applications 24 hours a day, 7 days a week		X
	Deliver Type 2 and Related Topic training to all end-users during and following support calls		X
	Offer on-going, live, web-based application-specific training sessions: Excel, Word, PowerPoint, Outlook; beginner, intermediate, and advanced. Select group, individual or customized sessions		X	X
	Access to self-service learning portal containing hundreds of Windows 7 & Office 2007 audio and visual tutorials	X	X	X
Qualitative & Quantitative Metrics
	Solution-based call details, productivity measures			X
	Call analysis identifying targeted training needs			X
	Quality Assurance Program measuring end-user satisfaction and call complexity reporting and downtime analysis			X
	Monthly eNewsletter with Windows 7 & Office 2007 tips, tricks, and shortcuts			X

Download Readiness Checklist/Project Timeline PDF

Microsoft Certified Vista and
2007 Office Launch Partner

"PC Helps was there, ready, and did a great job migrating the thousands of employees onto Outlook."

Mark Sievers | IT Director

"Great Service! [PC Helps] did in 5 minutes what I had spent 1 hour trying to figure out. I love [PC Helps]. Keep up the great work."

Jerome Sparks | Avon Products, Inc.

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