Migration Assurance Program
MAP Overview
Readiness Checklist
Migration eTraining
Migration Staffiing Matrix
White Papers


Office 2007 Migration

How Much Will an Office 2007 and Vista Migration Hurt?

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Office 2007 Competitive Analysis

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Office 2007 Migration Assurance Program Overview

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Office 2007 Migration Readiness Checklist/Staffing Matrix

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How Microsoft Office 2007 "Exposed" Bill Gates

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PC Helps Migration Overview
Providing on-demand, expert support and training to end-users before, during, and after deployment is the key to a successful Office 2007 migration. Minimizing the learning curve and reducing downtime will quickly allow end-users to regain the confidence and knowledge necessary to remain productive.

Office 2007 Migration ROI Chart
Productivity, Adoption and ROI
If the average end-user was completing 30 tasks per day prior to migrating, how long will it take them to get back to 30 tasks once Office 2007 is deployed, an application that looks and acts radically different?
  • PC Helps focuses on end-user support and training before, during, and after migration - reducing downtime
  • PC Helps delivers live, on-demand, expert support and training 24 x 7 - enhancing coverage and availability
  • PC Helps provides end-user focused project timelines to coordinate deployment, support, and training PC Helps provides customized awareness campaigns
  • for end-users to communicate support outlets
  Do you have enough internal bandwidth and FTEs to learn, teach, deploy and support this migration?
  • PC Helps assists in fielding immediate migration questions which allow internal IT staff to attend to deployment procedures and day-to-day support calls outside the Microsoft package - maintaining call flow and eliminating call abandonment and end-user frustration
  • PC Helps provides on-going call analysis and solution-based reporting to identify target training needs
  • PC Helps offers an array of Office 2007 training options including: custom, interactive, group, individual, on-demand and self-help knowledgebase
  • PC Helps Migration Assurance Program is usage-based, making the investment far less than hiring FTEs, a consulting group, or outside trainers

"End-User" Focused Support Complements Technical Migration
Frees IT Resources to Focus on Hardware, Software, and Other Migration Tasks
Ensures Availability of End-User Support and Complements Internal Help Desk
End-User Migration Support (PC Helps)
"On Demand" Live Support
User Education
Disseminate Key Issues
Base Training on Office 2007		 Solution Tracking
Create Baseline for Support
Identify Targeted Training		 User Process Conversion
Task Migration
Individual Process Change		 Analysis
Solution Metrics
Productivity Measurement
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Technical Migration (Internal)
Preserve
Data
Settings		 Prepare
Base Environment
Hardware		 Deliver
Hardware
Software
Specific Data & Settings		 Monitor
What's Working
Required Fixes
System Network Performance
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Higher End-User Productivity Before, During and After Migration
Eliminated Need to Increase Internal Staffing Levels
Higher Levels of Usage of Office 2007 Capabilities
A Faster Return on Your Microsoft Upgrade Investment
Removed Excessive Training Costs and Off-site Training
Increased Overall Image of the Internal Help Desk
Office 2007 Migration
  Microsoft Certified Vista and
2007 Office Launch Partner		  
"PC Helps was there, ready, and did a great job migrating the thousands of employees onto Outlook."

Mark Sievers | IT Director

   "Great Service! [PC Helps] did in 5 minutes what I had spent 1 hour trying to figure out. I love [PC Helps]. Keep up the great work."

Jerome Sparks | Avon Products, Inc.