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Office 2007 Migration Assurance Productivity Loss Index
Office 2007 Migration Myths and Realities
Office 2007 Migration Case Study
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Windows 7 Migration Assurance Services
Windows 7 & Office 2007 Migration Assurance Program Overview
Windows 7 & Office 2007 Competitive Analysis
Windows 7 & Office 2007 Migration Readiness
How Much Will a Windows 7 & Office 2007 Migration Hurt
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Callers are automatically routed to PC Helps, where Certified Computer Consultants with specific expertise in over 160 off-the-shelf software applications and basic PC & Networking issues will answer the call within 2 rings.
See how PC Helps can assist your Help Desk Front End »
Hidden Demand: PC Helps drastically reduces the incidence of "shadow support," where PC end-users recruit their
peers to get help with desktop application issues.
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On a call-by-call basis, PC Helps tracks and reports the following: Caller's Name, Date of call, Time of call, Client's internal billing code, Application, and Call reference number.
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InfoCenter |
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As today's organizations proceed with upgrades to Windows 7 and Office 2007 or 2010, many are finding that the action plans they need are very different from the plans they used for previous upgrades, with particular regard to the migration of users to the new applications. Of course, there are certain best practices for any migration, such as gaining agreement on a rollout schedule, ensuring the rollout does not conflict with other major initiatives, testing applications, and training power users first, to name a few. But, right now, the groups responsible for managing and supporting Office and Windows migration projects are finding themselves in an environment that is much more complex and changing ever more rapidly, and one in which customer expectations are weighted more heavily than in the past. Hence, migration plans need to be more comprehensive.
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As 2011 proves to be another busy year of Microsoft version upgrades - for both Windows and Office - enterprise IT shops are trying bring the updates along as painlessly as possible. These may seem like simple upgrade projects to stay current with improved Microsoft features and capabilities, but end-users face particular difficulties adjusting to the latest releases. Specifically, three major end-user challenges associated with these upgrades threaten to place pressure on unprepared help desks.
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The consumerization of IT is a hot topic all over the world that has gained increased urgency as more and more users show up at work and declare: "I want an iPad." The vision is that IT should imitate and take advantage of the powerful consumer technologies that have become an important part of all of our lives as individuals. IT must seek to close the gap between the easy-to-use technology we have in our personal lives and the harder-to-use technology we encounter at work. How can the IT department say "yes" to consumer devices without creating a mess?
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Employee demand is driving companies to evaluate the provisioning of support for a range of device and smart phone technologies, including: traditional PCs, Blackberry, Android devices, iPhone, laptops (including Macbooks), iPad and other tablet devices. In addition to the devices themselves, IT organizations are also being asked to support the operating systems and applications that enable employees to use these devices most effectively within the corporate context. Following are 6 key considerations for IT organizations evaluating how best to support these mixed environments.
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The latest releases of Microsoft Office, versions 2007 and 2010, have many exciting new features - features which absolutely enhance individual employee productivity once full proficiency is achieved. Microsoft is also offering many more new self-help and training tools than ever before. But, the corporate environment being what it is, new releases of just about any application create both opportunities and challenges for end-users and the IT organizations supporting them. These latest Office releases include significant enhancements and changes, and will require some time and effort for users to fully adjust and adapt.
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You cannot afford to approach an Office 2007 and Windows 7 migration blindly. The user interface is radically different and guarantees that your employees will flounder just trying to perform basic tasks. Separate the facts from the myths, and learn how to get the most return on your investment.
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PC Helps Support was recently featured in Computerworld magazine for its proactive efforts in providing support and training for corporate knowledge workers using iPhones in the workplace. As the economy continues to struggle, raising or sustaining company morale becomes more of a focal point across business units, and allowing innovative productivity gadgets like the iPhone will become more common.
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The anticipation of rolling out Office 2007 and Windows 7 to thousands of end users has many IT professionals
sounding like youngsters at the doctor's office who are about to get a shot. The question they just can't
get out of their minds is, "How much will it hurt?" Unlike the one-and-done shot, software migrations can
cause pain in at least three areas over several months
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Read how a major corporation sought a best-of-breed outsourced application support provider to meet the demanding needs of their employees. The key to solving the problem was to find the right service provider who could do more than merely answer “how to” questions on using application functions.
Aramark wanted more than merely answering "how to" questions on using desktop application functions they wanted to provide their employees an understanding of the tools and features of the application. With PC Helps Aramark employees are discovering the best use of their desktop applications.
A consumer goods company made the strategic decision to migrate all global end-users from an earlier version of Microsoft Office to a more recent one; one with a drastically different user interface. With the company's Microsoft Office upgrade investment, it was vital that IT leadership not only prove ROI on their decision to upgrade, but accomplish this while remaining within their budget without compromising productivity levels.
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In 30 days you can experience for yourself how PC Helps can save your IT team countless hours of end user application support.
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