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Office 2007 Competitive Analysis
Office 2007 Migration Assurance Program Overview
Office 2007 Migration Readiness Checklist/Staffing Matrix
How Microsoft Office 2007 "Exposed" Bill Gates
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Callers are automatically routed to PC Helps, where Certified Computer Consultants with specific expertise in over 160 off-the-shelf software applications and basic PC & Networking issues will answer the call within 2 rings.
See how PC Helps can assist your Help Desk Front End »
Hidden Demand: PC Helps drastically reduces the incidence of "shadow support," where PC end-users recruit their
peers to get help with desktop application issues.
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On a call-by-call basis, PC Helps tracks and reports the following: Caller's Name, Date of call, Time of call, Client's internal billing code, Application, and Call reference number.
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InfoCenter |
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The anticipation of rolling out Office 2007 and Vista to thousands of end users has many IT professionals
sounding like youngsters at the doctor's office who are about to get a shot. The question they just can't
get out of their minds is, "How much will it hurt?" Unlike the one-and-done shot, software migrations can
cause pain in at least three areas over several months
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A common misconception regarding desktop application and mobile device support is that the overall call volume
is insignificant, thus, not worthy of outsourcing or best-of-breed support consideration. This white paper
quantifies the cost of this "do nothing" approach and details how a lack of specialized support drives demand
underground and pummels productivity.
Join Sierra Southwest Cooperative Services CIO, Lee Anne Wilfert and Leigh
Powell, PC Helps CEO as they discuss
issues faced and solutions for improving
knowledge worker productivity with Help Desk services during this 8 minute
On-Demand Executive overview webinar. During this online webinar, you will hear:
- Challenges faced by in house Help Desk services
- Impact on productivity when employees rely on each other for "shadow support"
with desktop applications
- Benefits of using an outsourced Help Desk partner
In addition to virtually eliminating 'shadow support', using PC Helps, global energy company Amerada Hess has discovered they no longer have to incur the cost of setting up and managing in-house training when they migrate to new software. Based on the success of the current Help Desk Support Program with PC Helps, Amerada Hess is expanding the use of PC Helps into their off-shore offices with
24x7 support.
Featured Case Study
PC Helps - helps Qualcomm solve the desktop application software challenge
by lifting the burden from the in-house help desk. 10,000 plus employee get
application support whenever they need it without pulling IT resources off
of mission-critical support tasks.
Featured Case Study
Aramark wanted more than merely answering "how to" questions on using
desktop application functions they wanted to provide their employees an understanding of the tools and features of the application. With PC Helps
Aramark employees are discovering the best use of their desktop
applications.
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JM Family Enterprises internal Help Desk was tasked with supporting the company's proprietary applications and corporate infrastructure but felt the pent-up demand for off-the-shelf desktop application support. PC Helps answers that pent up demand providing a full range of support services to JM Family Enterprises associates.
Read how a major corporation sought a best-of-breed outsourced application support provider to meet the demanding needs of their employees. The key to solving the problem was to find the right service provider who could do more than merely answer “how to” questions on using application functions.
Lee Anne Wilfert, CIO, Sierra Southwest Cooperative talks about the value of outsourcing desktop support. Discovering the Sierra Southwest Help Desk technicians were so busy they were never at their own desks to take calls, Sierra turned to PC Helps to provide fast answers to eliminate the wasted time.
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In 30 days you can experience for yourself how PC Helps can save your IT team countless hours of end user application support.
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