PC Helps provides remote, 24x7 telephone technical support on all the popular desktop applications for over four million knowledge workers spanning all industries. If your internal Help Desk has its hands full managing LAN issues, proprietary application support, and mission-critical projects, or you have no internal Help Desk at all, PC Helps can give your employees the desktop application support they need while delivering a high-visibility productivity enhancement from your Help Desk.

• Every call answered by U.S.-based, certified computer consultants within an average of two rings
• Dedicated, transparent access number that is linked to the Help Desk
• Weekly and monthly call activity/resolution reports supported with complete detail
• Regular end-user satisfaction surveys and management roll-up reporting
• Enhanced support of mobile computing devices (Blackberry, Treo, etc.)

End-User Benefits of PC Helps Support:

• Minimize PC stress and frustration
• Eliminate downtime trying to figure it out
• Stop wandering around asking fellow employees for assistance
• Get the job done more effectively

Corporate Benefits of PC Helps Support:

• Harness more productivity value from desktop software investment
• Increase employee satisfaction
• Assure expert support/problem resolution across all off-the-shelf applications
• Focus Help Desk staff on mission-critical support
• Expand coverage with 24x7 support
• Quantify and track cost savings and service level enhancements with detailed reporting