PC Helps eliminates the costly burden of application support questions to your in-house Help Desk team, significantly decreasing cost per solution while freeing up support resources for mission-critical issues and projects.

Your internal Help Desk is staffed to manage LAN issues, proprietary application support, hardware breakfix, and mission-critical projects. It is unrealistic to expect those same individuals to also be well versed on several different versions of Word, Excel, Windows, etc. that the company is running. In the end, this highly inefficient approach results in the Help Desk investing inordinate amounts of time on the average “how to” question, relative to the overall average Help Desk call. Worse, this “time sponge” effect means less availability for the Help Desk when mission-critical support is needed by the business.

Partnering with PC Helps lets your in-house Help Desk:

• Focus on mission-critical IT projects
• Avoid time consuming and costly support on low payback “how to” questions
• Assure the highest level of application support to the enterprise, 24x7
• Keep the Help Desk’s image first-rate in the eyes of your corporate end-users