1. What kinds of classes are offered?
2. How do I attend the class?
3. How do I register for a class?
4. Who teaches the class?
5. Why half-hour classes?
6. How do eTraining classes differ from traditional software training classes?

1. What kinds of classes are offered?

Classes are offered on Microsoft Word, Excel, PowerPoint, Access, Outlook, Project, and Visio, as well as Lotus Notes. Each class focuses on using the application to accomplish a specific type of business task, such as creating a certain type of formula or dealing with large quantities of e-mail. Most of the classes can be followed easily by someone with little experience with the application, but some are aimed at advancing the knowledge of those with considerable previous experience using the application. All of the classes offer insights gathered from answering questions posed by over 3 million business application users.

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2. How do I attend the class?

All you need is a computer with an internet connection and a phone. You will be sent a link that will allow you to connect to an eTraining Virtual Classroom via the Internet. An eTraining representative will call you shortly before the class begins to connect you to a teleconference with the class.

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3. How do I register for a class?

Registering for a class is simple! Just register online for a class or call 1-877-44-LEARN and one of our representatives will make all the arrangements and help you verify that your web connection is properly configured for attending the class.

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4. Who teaches the class?

eTraining instructors are PC Helps Support, Inc. certified software consultants. PC Helps Support is the leader in providing the highest quality support for off-the-shelf software packages such as Microsoft Office and Lotus Notes. Your instructor will be a technical expert who has answered software questions for thousands of business users.

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5. Why half-hour classes?

Keeping our classes tightly focused enables us to thoroughly address how to use software to accomplish real-world business tasks. What we leave out are the things from longer classes that don’t apply to the task at hand and are likely to be forgotten anyhow.

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6. How do eTraining classes differ from traditional software training classes?

Traditional software training has taken the form of either an instructor in a physical classroom or self-paced materials the student works through independently. Self-paced materials have not eliminated live instruction because people sometimes have questions. Self-paced materials exist because taking a half or whole day away from work to travel to the instructor can be very inconvenient. eTraining combines the stay-at-your-desk convenience of self-paced materials with the responsiveness of live instruction.

Traditional software has also focused on overviews of the application that take many hours to complete and cover so much material that it becomes likely that not all of it will be retained. eTraining focuses on specific aspects of the application as they apply to typical business tasks. The short duration of the class and immediate applicability to the work you actually need to do combine to significantly improve retention.

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