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| Finish what you started. |
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| Cost-effectively finish your Office 2007 migration while minimizing the end-user and help desk learning curve, increase productivity and more accurately project call volume. |
| 1. Be prepared to address the pain points associated with an Office 2007 migration. |
| Common Issues: |
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Completing basic tasks such as opening and closing files, applying formats, printing and setting application options.
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Inability to customize the Ribbon and Office bar to accommodate individual working preferences. |
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Excel - Sorting and filtering data in a completely changed interface. |
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Outlook - Confusion due to partial implementation of the new interface and changes in the parts that look like the 2003 interface. |
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Word - Formatting changes in documents both on conversion and in Compatibility Mode. |
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PowerPoint - Changes to the way Templates, Masters and Slide Layouts work. |
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| 2. Be prepared for increased call volume during an Office 2007 migration. |
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Call volume will be linear throughout the migration. The peaks in volume will crest most noticeably during the initial installations.
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During months 1-3, organizations that are migrating experienced a 50% spike in “how-to” support calls*.
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During months 4-6, that percentage drops to an average of 30%, and continues to decline.
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* based on actual client data |
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| 3. PC Helps Office 2007 Migration Assurance Program. |
| Addressing End-User Conversion: If the average end-user was completing 30 tasks per day prior to migrating, how long will it take them to get back to 30 tasks once Office 2007 is deployed? |
| Readiness Checklist: Communication and education, launch and end-user awareness, proving ROI through qualitative reporting. |
| Solution Tracking Analysis: Measure productivity, identify targeted training needs, solution metrics. |
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